Shipping policy

What carrier do you use?

All orders are carefully packed and shipped with our trusted courier partners. Your wine is always in good hands.

How soon will I receive my order?

Most orders arrive within 5-7 business days, depending on your location.

Delivery & Signature

• Deliveries occur Monday to Friday, 9am–5pm.

• A signature is required on all deliveries. If you are not available, the courier will leave a note with instructions for collection from a nearby partner location.

• The person collecting the wines must be 18+ and present ID matching the name on the order.

• Orders not collected within 5 business days may be returned. Additional handling and freight charges apply for re-delivery.

Permission to Leave (Unattended Delivery)

If you choose “Signature Not Required” or give Authority to Leave, please note:

• SaHa Grapes & Grains and our delivery partners cannot accept responsibility for any loss, damage, or theft.

• By selecting this option, you release SaHa Grapes & Grains from all liability arising from leaving the wine unattended.

• Couriers may be unable to leave your order in certain circumstances, and drivers cannot call before delivery.

We strongly recommend being available to receive your order.

Rural & Remote Deliveries

In rural or remote areas, deliveries may be taken to your nearest Australia Post office or collection centre.

Important Notes

• Double-check your delivery address. Incorrect or incomplete details may result in failed delivery, and SaHa Grapes & Grains is not responsible for orders delivered to the wrong address.

• Wine cannot be delivered to anyone under 18 years of age.

• Please track your delivery to avoid your wine being left in unsuitable temperatures.

Breakages

In the rare event of breakage:

1. Notify us within 48 hours of delivery.

2. Provide photos showing:

   • The damaged bottle(s)

   • The box with the shipping label visible

We will organise a replacement or refund (if a replacement is unavailable) at no additional cost.

Need help?

If you have any questions about shipping or delivery, please contact us.